J.D. Power's 2025 study finds only 22% of insurers provide timely digital claims updates, impacting customer retention and satisfaction in auto and homeowners insurance.

A J.D. Power study reveals that U.S. auto and home insurers face challenges in delivering adequate digital updates during the claims process, impacting customer satisfaction and retention.

EIS forecasts key insurance industry trends for 2026, highlighting AI-driven automation and enhanced customer experience as critical for operational efficiency and competitive advantage.

The 2025 J.D. Power study finds digital claims management improves satisfaction, but gaps in proactive communication and app use affect customer retention in auto and home insurance.

J.D. Power's 2025 study reveals digital insurance claims improve satisfaction but highlights the need for proactive status updates and seamless end-to-end experiences.

Everly and Zinnia receive the Datos Impact Award for innovative, digital life insurance solutions enhancing customer experience and operational efficiency.

Explore how web-first, cloud-native technologies are reshaping property and casualty insurance with advanced automation, AI, and interconnected ecosystems for enhanced efficiency and customer experience.

U.S. insurers enhance websites to meet rising consumer expectations, focusing on interaction, privacy, and service amid digital marketing changes. Industry lags in innovation but sees improvements in content and responsiveness.

USA Auto enhances policyholder satisfaction and retention by deploying the insured.io omnichannel customer engagement platform, integrating real-time policy and payment services.

TAL unveils 'Life Takes Guts' brand platform to simplify life insurance and enhance its relevance and accessibility, targeting younger Australians and addressing underinsurance challenges.