Tag: Customer Experience

Finys and ManageMy Partner to Enhance Insurer Digital Modernization

Finys partners with ManageMy to provide insurers with seamless digital experiences during core system modernization, improving customer satisfaction and operational efficiency.

Finys Partners with ManageMy to Enhance Digital Experiences for P&C Insurers

Finys and ManageMy partner to provide P&C insurers with seamless digital modernization solutions that enhance policyholder and agent experiences during legacy system transitions.

J.D. Power Study Reveals Digital Claims Update Gaps Impacting Customer Retention

J.D. Power's 2025 study finds only 22% of insurers provide timely digital claims updates, impacting customer retention and satisfaction in auto and homeowners insurance.

J.D. Power Study Highlights Gaps in Digital Claims Experience for U.S. Auto and Home Insurers

A J.D. Power study reveals that U.S. auto and home insurers face challenges in delivering adequate digital updates during the claims process, impacting customer satisfaction and retention.

EIS 2026 Outlook Highlights AI and Customer Experience Trends in Insurance

EIS forecasts key insurance industry trends for 2026, highlighting AI-driven automation and enhanced customer experience as critical for operational efficiency and competitive advantage.

J.D. Power 2025 Study Reveals Gaps in Digital Claims Experience Impacting Customer Retention

The 2025 J.D. Power study finds digital claims management improves satisfaction, but gaps in proactive communication and app use affect customer retention in auto and home insurance.

J.D. Power Study Highlights Need for Proactive Digital Updates in Insurance Claims

J.D. Power's 2025 study reveals digital insurance claims improve satisfaction but highlights the need for proactive status updates and seamless end-to-end experiences.

Everly and Zinnia Win Datos Impact Award for Life Insurance Tech Innovation

Everly and Zinnia receive the Datos Impact Award for innovative, digital life insurance solutions enhancing customer experience and operational efficiency.

Web-First Innovation Drives Evolution in Property & Casualty Insurance

Explore how web-first, cloud-native technologies are reshaping property and casualty insurance with advanced automation, AI, and interconnected ecosystems for enhanced efficiency and customer experience.

U.S. Insurers Evolve Online Amid Rising Consumer Expectations and Privacy Concerns

U.S. insurers enhance websites to meet rising consumer expectations, focusing on interaction, privacy, and service amid digital marketing changes. Industry lags in innovation but sees improvements in content and responsiveness.