J.D. Power Reports Decline in U.S. Homeowners Insurance Claims Satisfaction in 2025
J.D. Power's 2025 study reveals declining satisfaction in homeowners insurance claims due to rising catastrophes, premium hikes, and extended claim payouts.
AI Transformation in Insurance: Meeting Evolving Consumer Demands
Explore how AI is reshaping customer experience in the insurance industry and why companies must embrace digital transformation.
NWN Partners with Plymouth Rock to Elevate Insurance Customer Service
NWN collaborates with Plymouth Rock Assurance to leverage AI and voice analytics in improving customer service and operational efficiency in the insurance sector.
US Consumers Favor Traditional Payment Methods for Insurance
US consumers prefer traditional payment methods for insurance, highlighting the need for the industry to adapt to digital payment trends for improved customer experience and retention rates.
Trust and Relationships Key in Rising Insurance Premiums
Explore how trust and strong relationships between brokers and clients are essential as insurance premiums rise, impacting customer experience.