NJM Insurance Tops J.D. Power 2025 Mid-Atlantic Auto Insurance Rankings

NJM Insurance Group has been recognized as the leading auto insurer in the Mid-Atlantic region according to the J.D. Power 2025 U.S. Auto Insurance Study. The company's score of 721 outpaced the regional average by 65 points, reflecting strong performance across seven core dimensions including trust, pricing, and ease of doing business. NJM secured the top position in each of these categories, underscoring its comprehensive customer satisfaction.

This accolade follows NJM's 2024 achievement of the J.D. Power Auto Claims Satisfaction trophy and its seven consecutive years of Auto Claims Certification. These recognitions highlight NJM's commitment to quality claims handling and service excellence, based on direct customer feedback.

Operating as a mutual insurer since 1913, NJM holds an A or higher Financial Strength Rating from AM Best for over nine decades, emphasizing financial stability. Its product distribution spans direct sales to consumers in five Mid-Atlantic states and business insurance through independent agents across six states, reinforcing its regional market presence.

The focus on customer experience and trust continues to drive NJM's growth strategies, aligning with industry trends where insureds prioritize service responsiveness and digital accessibility. Such ratings from J.D. Power can influence competitive positioning and consumer choice in auto insurance markets.

This recognition also underscores the importance of maintaining high standards in regulatory compliance, claims management, and digital service delivery in the property and casualty sector. NJM's consistent performance serves as a benchmark for insurers aiming to improve customer-centric metrics in a dynamically evolving market.