Roots Appoints Robin Spaulding to Lead AI-Powered Insurance Innovation

Roots, an AI-driven insurance technology provider, has appointed Robin Spaulding as head of insurance to enhance its AI capabilities and modernize insurance processes. Spaulding brings over 30 years of experience in the property and casualty (P&C) sector, with expertise spanning operational, consultative, and strategic roles. Her role will involve accelerating AI integration across the insurance value chain, optimizing underwriting and claims workflows, and collaborating closely with product, engineering, and client teams to address the needs of insurers, brokers, and third-party administrators.

With prior leadership experience as a divisional vice-president of claims and a background in consultancy with C-level insurance executives, Spaulding's appointment signals Roots' commitment to advancing transformative AI strategies within the P&C insurance industry. Her focus includes helping insurers adopt new technology platforms and develop operational models that leverage automation to improve efficiency and accuracy.

Roots' CEO highlighted Spaulding's comprehensive insight into insurance operations, from frontline claims handling to executive strategy, as critical to expanding the capabilities of AI-driven solutions. This leadership milestone follows Roots' recent deployment of AI agents with Frontline Insurance to enhance claims and underwriting processes, illustrating growing industry adoption of AI technologies.

The move underscores the broader insurance sector trend towards integrating AI to drive operational optimization, align with evolving regulatory standards, and meet market demands for smarter, automated underwriting and claims management. Roots aims to position itself as a pivotal partner in enabling insurers to reimagine workflows through agentic AI.