Insurance Authority Confirms 12,000 Policies Impacted with Prompt Claims Process

The Insurance Authority has confirmed that 12,000 insurance policies have been impacted, including life, medical, property, and accident coverage. This updated figure is a significant increase from earlier estimates of approximately 8,700 policies. The authority has completed the identification process and does not expect further increases in the policy count. The affected policies include those issued by 35 general insurance companies, covering property, personal accidents, and domestic helper insurance. The authority has initiated direct contact between insurers and policyholders to expedite claims processing and provide immediate payout support. This approach aims to deliver timely assistance to affected policyholders efficiently. The Insurance Authority emphasized the critical role of the insurance sector in managing claims promptly during such events. Insurers are actively engaging with customers to ensure smooth claims settlements and support compliance with regulatory requirements in Hong Kong.