Eleos Unveils AI Voice Agent to Enhance 24/7 Insurance Customer Support

London-based insurtech Eleos has launched its AI Voice Agent, a 24/7 customer service tool designed to handle basic queries related to policy coverage, claims information, and policy cancellations by referencing actual policy documents. This AI-driven solution can also make outbound calls to prospective clients, enhancing customer engagement and accessibility. The AI Voice Agent is intended to complement, not replace, human customer service, ensuring customers can always access human support via phone, email, or WhatsApp. This development builds on Eleos's earlier AI innovation, Theea, an intelligent chatbot introduced in August that assists customers with insurance applications through personalized, step-by-step guidance and multilingual support. Eleos specializes in embedded term life insurance, disability insurance, and income protection in both the U.S. and U.K. markets. At FinovateEurope 2024, Eleos showcased its capability to integrate life insurance and income protection products into consumer brand platforms, leveraging partner data to facilitate awareness, quoting, and application processes. This approach reflects a broader industry trend towards embedding insurance products within digital consumer journeys and utilizing AI technologies to streamline customer interactions and improve operational efficiency.