U.S. auto insurance premiums have surged over 50% since 2019, boosting insurer profits but causing customer satisfaction to decline. The J.D. Power 2025 study reveals retention challenges and the importance of seamless omnichannel experiences.

U.S. pet insurance faces high claims ratios threatening sustainability. Industry shifts toward integrated pet wellness ecosystems and digital innovation to enhance value and mitigate risks.

5Star Life Insurance Company secures a place on Forbes' World’s Best Insurance Companies list for the third consecutive year, recognized for growth and customer service excellence in the U.S. life insurance market.

Explore how U.S. insurers are leveraging AI-driven, proactive customer engagement strategies with human oversight to enhance service, manage risk, and comply with regulations.

Progressive announces hiring of 12,000+ workers in 2025 amid strong auto insurance growth, while Chubb reports Q1 net revenue drop due to wildfire losses. J.D. Power study shows rising auto insurance shopping trends.

J.D. Power's 2025 study reveals declining satisfaction in homeowners insurance claims due to rising catastrophes, premium hikes, and extended claim payouts.

Explore how AI is reshaping customer experience in the insurance industry and why companies must embrace digital transformation.

NWN collaborates with Plymouth Rock Assurance to leverage AI and voice analytics in improving customer service and operational efficiency in the insurance sector.

US consumers prefer traditional payment methods for insurance, highlighting the need for the industry to adapt to digital payment trends for improved customer experience and retention rates.

Explore how trust and strong relationships between brokers and clients are essential as insurance premiums rise, impacting customer experience.