A viral incident involving a USAA insurance adjuster showcases communication challenges and professionalism issues in auto insurance claims, highlighting the role of regulatory oversight and consumer complaint processes.

Florida insurance regulators fined eight property insurers over $2 million in 2025 for claims-handling violations including delayed payments and unlicensed adjusters amid ongoing hurricane season.

Rhode Island Senate Bill S1015 proposes comprehensive reforms to unfair claims settlement practices, enhancing standards for appraisal, direct payments, and total loss determinations in auto insurance.