State Auto Claims Organization Modernizes with Sapiens ClaimsPro SaaS Solution

Sapiens International Corporation has been selected by a prominent U.S. state-run auto insurance placement and claims organization to replace its decade-old legacy claims system. The organization manages auto claims servicing and aims to modernize operations by streamlining manual processes, enhancing oversight, and meeting stringent government reporting requirements. The implementation of Sapiens ClaimsPro, a SaaS-based solution for Property & Casualty insurance, is expected to reduce technical debt and improve operational agility without increasing staffing levels.

Sapiens ClaimsPro provides advanced, configurable workflows and intelligent rules-based automation to shorten claim cycle times and reduce expenses. It supports complex case management scenarios including fraud detection and litigation, while offering comprehensive reporting tools for full visibility into claims operations. The solution enables consistent processing and improved experiences for both claimants and adjusters.

By consolidating outdated systems into a single scalable platform, the client anticipates faster claims processing and enhanced operational consistency across teams. Sapiens ClaimsPro supports AI-driven automation and straight-through processing powered by its rules-driven workflow and automated claim assignment capabilities, ensuring auditable and configurable claims management.

Sapiens International, recognized as a global leader in intelligent SaaS insurance software, leverages AI and advanced automation across property and casualty, workers' compensation, life insurance, and financial compliance domains. The company serves over 600 customers worldwide and is part of the Microsoft Top 100 Partner program. This project represents a critical step in the client’s digital transformation journey, enabling sustainable growth and operational excellence in a rapidly evolving insurance marketplace.