NJM Insurance Group Achieves JD Power Certification Again
NJM Insurance Group has successfully achieved the JD Power Auto Claims Certification for the ninth year in a row, underscoring its commitment to exceptional customer service in the personal insurance sector.
Receiving the JD Power certification is no small feat, given its rigorous evaluation process. NJM's ability to meet 66 out of 68 evaluation metrics in 2026, achieving a notable 97% success rate, speaks volumes about its consistent excellence in claims handling. This certification highlights NJM's focus on providing a superior claims experience, a benchmark significantly above the 80% threshold required by JD Power. Carol Voorhees, NJM's President and CEO, expressed pride in this recognition, emphasizing that exceptional service remains central to the company's operations.
Commitment to Continuous Improvement
NJM's dedication to refining its claims process since first earning the certification in 2018 has resulted in significant advancements. Recent enhancements to NJM’s online claims system have streamlined the filing process for customers. The inclusion of features such as easier submission of photos and documents, specialized handling of glass-only claims, and clearer guidelines for claim filing are testament to NJM’s ongoing efforts to improve customer interactions.
NJM’s Regional Impact
Founded in 1913, NJM Insurance Group has established itself as a leading property and casualty insurance provider in the Mid-Atlantic. Operating on a mutual basis, NJM focuses exclusively on the needs of its policyholders, offering personal insurance products directly to consumers in states including Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. Business insurance options are available through independent agents in the broader region, including Delaware and New York. This strategic regional presence coupled with a robust claims management system has bolstered NJM's reputation for customer service excellence.
JD Power's Role in Industry Standards
JD Power is a respected entity in the field of consumer insights, known for its data-driven approach to evaluating customer experience and business performance. By providing critical intelligence and analytics, JD Power enables companies like NJM to sharpen their focus on market demands and operational efficiency. In achieving certification, NJM not only aligns with JD Power's high standards but also sets the bar for claims management in the industry.