Nationwide Retirement Solutions Wins 2025 Customer Experience Excellence Award

DALBAR, a notable independent evaluator in the financial services sector, has recognized Nationwide Retirement Solutions with the 2025 Customer Experience Excellence Award. This marks the sixth consecutive year that Nationwide has received this prestigious accolade. Additionally, this year marks the 12th consecutive receipt of DALBAR’s Plan Participant Service Award, further indicating Nationwide's commitment to quality service.

The Customer Experience Excellence Award highlights companies excelling in key service dimensions, including communication and digital interaction. Furthermore, the Plan Participant Service Award acknowledges Nationwide for providing superior call center services to retirement plan participants. Nationwide also received an EXCELLENT designation for its Mobile Sites for Retirement Plans, underscoring its dedication to enhancing service through digital platforms.

Carah Brody, Vice President of Business Operations at Nationwide Retirement Solutions, emphasized, "Retirement plan participants place tremendous trust in us, and exemplary service is central to honoring that responsibility." She highlighted the importance of investing in processes and digital platforms to improve customer interaction and service experience.

Founded in 1976, DALBAR, Inc. is renowned for its objective assessments of business practices and customer service within the financial services industry. Its reputation for thorough and impartial evaluations has made it a trusted authority.

Nationwide Retirement Solutions manages $250 billion in assets, providing financial security to approximately three million participants in 30,000 retirement plans. It excels in public 457 plans and holds a strong position in private 401(k), nonprofit 403(b) markets, and pension risk transfer services.

For 50 years, Nationwide has enhanced its suite of retirement solutions to help individuals navigate retirement successfully. Its offerings, such as mutual funds and lifetime income options, support long-term growth and income planning. More information and tools available to retirement plan participants can be found at nrsforu.com.

Investors should seek personalized financial advice, as this content is not a recommendation to buy or sell any financial products. Nationwide Investment Services Corporation is a FINRA member based in Columbus, Ohio. Products are underwritten by Nationwide Mutual Insurance Company, subject to regulatory compliance and availability.