Guardian Life Awarded DALBAR Recognition for Service Excellence

In 2026, Guardian Life Insurance Company of America earned recognition with the prestigious DALBAR Insurance Service Award for its excellence in individual life and disability contact center services. DALBAR, a leader in assessing customer service in the financial services sector, highlighted Guardian's remarkable achievements in maintaining high service standards and adapting to ever-evolving regulatory compliance requirements to meet the changing demands of their clients.

This award marks the eleventh consecutive year of Guardian's recognition, reflecting its commitment to innovative customer service strategies that build trust with policyholders. The rigorous annual evaluation by DALBAR combines data-driven analysis with expert insight, demonstrating the quality of service delivered by Guardian's contact centers and their focus on risk management and underwriting efficiency.

Since its establishment in 1976, DALBAR has played a crucial role in the insurance industry by providing critical market research and insights. The organization’s awards are benchmarks of excellence, acknowledging firms that exhibit a steadfast commitment to high-quality service delivery and customer satisfaction. For further information about DALBAR's services and awards, interested parties can visit their website.