Billing Complications Persist After Solar Lease Transfer in Home Sale

In a customer service debacle that highlights the complications of solar lease transfers during home sales, a Surprise, Arizona resident named Paul faced ongoing billing issues after selling his home. Despite transferring his SunPower solar lease to the new homeowners, Paul continued to receive bills at his new address for months, leading to fears of potential collection actions. This situation was exacerbated by SunPower's recent bankruptcy and subsequent service transitions to SunStrong Management, a company that was not authorized for service takeover until months after the bankruptcy.

The resolution required intervention from media and business volunteers, suggesting systemic issues within the company's customer service processes. To prevent similar problems, Solar United Neighbors advises homeowners to prepare detailed information on solar installations for potential buyers and recommends early interaction with service providers when planning a home sale.

This case serves as a cautionary tale for both the insurance industry and homeowners with leased solar systems, emphasizing the need for clear communication and proper documentation during property transactions to avoid legal troubles and unnecessary stress.