HawkSoft and Sonant Partnership: Revolutionizing Insurance Call Management
HawkSoft Partners with Sonant to Enhance Call Management with AI Integration
CANBY, Ore., Jan. 7, 2026 — HawkSoft, a prominent provider of agency management systems for independent insurance agencies, has teamed up with Sonant, a specialized voice AI platform for the insurance sector, to introduce an innovative integration with HawkSoft’s system. This collaboration facilitates around-the-clock call logging and task creation directly within HawkSoft. The use of conversational AI, designed to seamlessly integrate with property and casualty (P&C) workflows, enables efficient call triaging and note documentation, allowing agencies to handle customer requests swiftly while maintaining their existing processes.
This development highlights a tangible application of AI technology within insurance operations, promising improvements in agency efficiency. By reducing call wait times and preventing missed communications, as well as redirecting staff efforts to more strategic tasks, agencies can enhance overall productivity. Such AI-driven prior authorization delays and claims process clarifications are central to modernizing operations.
Key Benefits of Sonant AI
The AI solution offers significant advantages by automating processes such as call routing, policy servicing, and quoting operations. Sonant’s virtual receptionist is equipped to handle basic tasks independently, while directing more complex inquiries to human agents, and seamlessly documenting interactions within HawkSoft's system.
Francisco Lopes, Co-founder and CEO of Sonant AI, emphasized, "Our goal is to enhance service quality through advanced technology. By integrating with HawkSoft, we maintain an uninterrupted workflow that aligns with agency operations."
Rushang Shah, CMO of HawkSoft, stated, "Sonant AI streamlines call management, empowering agencies to handle client interactions more effectively."
For additional details on this partnership, visit www.hawksoft.com/about/partners/sonant.
About HawkSoft
Since its inception in 1995, HawkSoft has been at the forefront of providing management systems that cater to the needs of independent insurance agencies, focusing on delivering efficient workflows and exceptional service experiences for both staff and clients. To learn more about HawkSoft's history and innovations, visit www.hawksoft.com/story.
About Sonant
Sonant serves as an AI-powered receptionist tailored specifically for insurance agencies. It ensures comprehensive call handling, performs real-time data searches within HawkSoft, and efficiently logs task updates, significantly enhancing agency work processes. Agencies benefit from streamlined deployment, maintained workflows, and measurable improvements in both productivity and customer service.
For agencies interested in exploring this voice AI integration with HawkSoft, visit https://hawksoft.sonant.ai/.