Heritage Insurance Modernizes Operations with Guidewire Cloud Platform
Heritage Insurance Company, a super-regional property and casualty insurer, has completed the deployment of Guidewire PolicyCenter and BillingCenter on the Guidewire Cloud Platform to modernize its policy administration, underwriting, and billing operations. This upgrade covers Heritage's homeowners and dwelling fire lines across 13 states, complementing its previous implementation of Guidewire ClaimCenter in 2023. The full deployment of Guidewire InsuranceSuite enables Heritage to streamline workflows and improve operational agility with cloud-native capabilities. The implementation, led by PwC as a Guidewire PartnerConnect Consulting Global Strategic member, allowed Heritage to maintain existing quote and new business workflows while enhancing communication between agents and underwriters. Configurable underwriting rules and faster rate updates on the Guidewire platform have improved Heritage's responsiveness to market dynamics, enabling quicker and more precise underwriting decisions. Executives from Heritage highlighted the strategic value of the Guidewire platform in driving long-term innovation, operational efficiency, and improved customer experiences. The transition to a cloud-based core system supports a more scalable and flexible infrastructure, positioning Heritage to adapt swiftly to evolving regulatory and market conditions. Guidewire and PwC representatives emphasized the significance of cloud modernization as a catalyst for operational transformation across the insurance value chain. Heritage's move illustrates the growing trend among property and casualty insurers to adopt cloud-based platforms that enable data-driven decision-making, improve underwriting precision, and enhance overall efficiency. Heritage Insurance Holdings operates a multi-state footprint writing approximately $1.4 billion in gross premium across personal and commercial residential lines, concentrating in the northeast, southeast, Hawaii, and California markets. The seamless integration of Guidewire’s solutions aligns with Heritage’s objective to deliver value while navigating complex regional insurance landscapes.