EIS 2026 Outlook Highlights AI and Customer Experience Trends in Insurance

EIS has released its 2026 outlook highlighting key trends shaping the insurance industry, including a strong focus on enhanced customer experience through personalized and proactive service delivery. The report underscores the growing importance of integrating advanced technologies like artificial intelligence and automation to drive operational efficiency, reduce costs, and maintain competitive advantage. Insurance professionals, including executives, underwriters, and technology providers, are advised to adapt and upskill to meet these evolving demands. Strategic planning and flexibility are emphasized as critical for insurers aiming to thrive amid these industry transformations.