Millers Mutual Selects Duck Creek OnDemand to Modernize Multifamily Housing Insurance
Millers Mutual Insurance, a specialized property and casualty (P&C) insurer focused on multifamily housing, has selected Duck Creek Technologies' cloud-native SaaS solutions including Duck Creek OnDemand's Reinsurance, Clarity, Policy, and Billing systems.
This modernization aims to streamline Millers Mutual's core operations and establish a scalable technology foundation to support profitable growth. Founded in 1890 and serving commercial policyholders primarily in Pennsylvania, Delaware, Maryland, North Carolina, Ohio, Virginia, and Washington, D.C., Millers Mutual seeks to leverage modern analytics, data architecture, and AI/ML integration to enhance decision-making and operational efficiency.
The partnership emphasizes reducing IT burden, improving complex reinsurance management, and providing unified experiences for policyholders, agents, and employees. Duck Creek's SaaS architecture, low-code configuration, and seamless integration capabilities align with Millers Mutual’s goal to rapidly evolve its product portfolio and support new and existing lines of business in the multifamily rental sector. This digital transformation is intended to enable strategic growth over the next five years.
Duck Creek Technologies is recognized as a global provider of intelligent P&C insurance software solutions, enabling companies to adopt cloud, agile, and evergreen operations. Its OnDemand delivery model supports insurers with scalable and configurable platforms for reinsurance, billing, policy administration, and data analytics. Millers Mutual's focus on multifamily housing insurance and their move to cloud-native systems reflects a broader industry trend toward optimizing technology stacks to improve underwriting accuracy, operational speed, and customer engagement.
This collaboration highlights the increasing emphasis on modernization and technology investment among specialized insurers aiming to drive growth through enhanced data-driven insights and efficient process automation. As regulatory complexity and market competition intensify, leveraging advanced SaaS platforms like Duck Creek becomes critical for niche insurers to maintain competitiveness and operational resilience.