INSURASALES

Tag: usage-based insurance

U.S. Auto Insurers Return to Profitability Amid Customer Satisfaction Challenges

U.S. auto insurers have returned to profitability after years of losses but face challenges with customer satisfaction and retention, especially among high-value policyholders. Service quality and seamless cross-channel interactions are now crucial for sustaining growth.

J.D. Power 2025 Study Highlights Shift to Buyer's Market in Auto Insurance

J.D. Power's 2025 U.S. Auto Insurance Study reveals a shift to a buyer's market as insurers focus on high-value customers following rate stabilization. Key factors include customer satisfaction, pricing, trust, and digital engagement.

2025 J.D. Power Auto Insurance Study Shows Shift to Customer Retention

The 2025 J.D. Power U.S. Auto Insurance Study reveals insurers' renewed focus on retaining high-value customers as the market shifts back toward profitability and increased competition in the U.S.