U.S. auto insurers have returned to profitability after years of losses but face challenges with customer satisfaction and retention, especially among high-value policyholders. Service quality and seamless cross-channel interactions are now crucial for sustaining growth.

U.S. auto insurers return to profitability and shift focus to customer retention amid challenges with 38% low customer satisfaction, per J.D. Power 2025 study.

In 2024, U.S. home insurance premiums rose 13.7% to $152 billion, with notable loss ratio improvements for insurers like State Farm and Liberty Mutual, indicating enhanced profitability and underwriting effectiveness in the property and casualty market.