U.S. auto insurance premiums have surged over 50% since 2019, boosting insurer profits but causing customer satisfaction to decline. The J.D. Power 2025 study reveals retention challenges and the importance of seamless omnichannel experiences.

J.D. Power's 2025 U.S. Auto Insurance Study reveals a shift to a buyer's market as insurers focus on high-value customers following rate stabilization. Key factors include customer satisfaction, pricing, trust, and digital engagement.

Auto insurance shopping hits a 19-year high in 2024 as drivers seek better rates and bundling discounts amid rising premiums and market shifts, per J.D. Power study.