Nationwide Invests $1.5B in AI to Transform Property & Casualty Insurance
A Bold Move into the Next Era of Insurance
Nationwide is making a bold statement about the future of insurance. The Fortune 100 giant has committed a staggering $1.5 billion investment in technology innovation through 2028, earmarking $100 million annually for artificial intelligence over the next three years. It’s a clear signal that Nationwide sees AI not just as a tool, but as the foundation of its next-generation business model.
At the heart of this investment is a drive to reimagine how insurance is delivered. From underwriting precision to claims processing, Nationwide aims to give its Property & Casualty (P&C) partners smarter, faster, and more customer-centric tools.
“We’re using technology to empower our associates and partners, not replace them. The goal is to let people focus on judgment and empathy, while AI takes care of the data work.”
— Nationwide spokesperson
Transforming Claims and Service with Intelligent Tools
Nationwide’s new suite of AI-powered applications is already reshaping internal workflows. Tools like Claims Log Notes help summarize massive amounts of claim data, giving associates time back to focus on customer needs instead of paperwork. Meanwhile, the company is developing digital twins—virtual models of insurance products—to test risk scenarios, refine pricing accuracy, and develop new protection solutions faster than ever before.
This initiative also supports the company’s move to a 24/7 global operations model, ensuring partners and customers get support whenever they need it.
The Core of It All: Security and Trust
Nationwide’s expansion into AI isn’t just about speed and efficiency; it’s also about security. Cyber resilience and data protection are built into the architecture of its systems from the start. The company’s Blue Team drives innovation and builds new tools, while the Red Team continuously tests them, probing for vulnerabilities and ensuring compliance with regulatory and ethical standards.
“You can’t innovate responsibly without a culture of security. For us, it’s not an add-on; it’s part of the DNA.”
— Nationwide cybersecurity leader
Investing in People and Productivity
Nationwide knows that technology is only as strong as the people behind it. As part of its digital transformation, the insurer is equipping associates with the skills needed to thrive in an AI-driven world. The company has introduced tools like Nationwide Notetaker and Copilot Studio to help employees boost productivity, collaborate more effectively, and deliver faster responses to customer requests.
Here’s how Nationwide’s strategy is taking shape:
-
AI-Driven Operations: Automating repetitive tasks and enhancing decision-making.
-
24/7 Global Service: Extending service capabilities around the clock.
-
Employee Upskilling: Training teams for an AI-empowered future.
-
Secure Infrastructure: Embedding governance and resilience into every system.
A Future Built on Intelligent Partnership
By combining deep industry expertise with cutting-edge technology, Nationwide is positioning itself as more than a provider—it’s becoming a partner in innovation. The $1.5 billion investment represents not just a technology upgrade, but a cultural shift toward smarter, faster, and more secure insurance.
As artificial intelligence reshapes the insurance landscape, Nationwide’s message is clear: the future isn’t something to wait for—it’s something to build.