AIG Announces New Leadership for North America Commercial Insurance Unit
American International Group (AIG) is set to implement a new leadership structure for its North America Commercial Insurance division, effective January 1, 2026. This change follows the upcoming retirement of Don Bailey, the division’s executive vice-president and CEO, who is stepping down to focus on his health after more than 40 years in the insurance industry. Bailey's leadership period at AIG contributed significantly to repositioning the company's commercial business and strengthening broker and client relationships in North America.
The new leadership roles include Allison Cooper and Barbara Luck as co-presidents of Retail and Lou Levinson as president of Wholesale for North America Commercial. These leaders will report directly to John Neal, who is designated to become the president of AIG. This structural shift underscores AIG's emphasis on maintaining momentum and market presence through experienced leadership teams.
AIG's CEO and chairman, Peter Zaffino, acknowledged Bailey's impact in revitalizing the company’s underwriting standards and distribution capabilities in the region. Zaffino also expressed confidence in the new leadership to continue delivering value and service excellence. Earlier in 2025, AIG appointed a chief digital officer to drive its digital transformation, signaling a broader strategy involving digital, data, and generative AI initiatives.
These leadership changes and strategic moves reflect AIG's commitment to adapting its commercial insurance operations in North America to evolving market demands and technological advancements. The company's focus on robust underwriting and strong client engagement positions it competitively within the insurance industry.
For industry stakeholders and insurance professionals, these developments suggest a period of continued strategic realignment and potential growth for AIG’s commercial insurance sector. Monitoring how the new leadership integrates digital innovation alongside traditional underwriting expertise will be critical in assessing AIG's future market trajectory in North America.