New York Life Names Deepa Soni as CIO to Drive Technology and AI Innovation

New York Life Insurance Company has appointed Deepa Soni as Executive Vice President and Chief Information Officer (CIO).

In this role, Soni joins the executive management team, reporting directly to the company's CEO, and will lead enterprise technology, cybersecurity, data, artificial intelligence, and the company's venture capital division, New York Life Ventures.

The company aims to accelerate its growth and innovation efforts across its enterprise with this strategic hire. Soni brings over 20 years of experience in digital transformation and technology leadership within the financial services sector, including senior roles at The Hartford, BMO Financial Group, M&T Bank, and KeyBank. Her background includes expertise in AI and machine learning advancements, multi-channel customer experience optimization, and analytics-driven market strategies.

She has been recognized with multiple Global CIO awards, underscoring her industry leadership. This leadership change signals New York Life's commitment to further integrating advanced technology and innovation in support of its agents, advisors, clients, and internal operations. New York Life is a Fortune 100 company and the largest mutual life insurance company in the United States, known for its strong financial ratings across major agencies like A.M. Best and Moody's.

The company offers a comprehensive portfolio including life, disability, retirement income, and long-term care insurance. Soni's appointment aligns with broader industry trends focusing on leveraging AI and data analytics within insurance to enhance customer service and operational efficiencies.