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One Inc and Shelter Insurance Partnership Enhances Payment Experience

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One Inc and Shelter Insurance Companies have announced a collaboration, where Shelter will adopt One Inc’s ClaimsPay® and PremiumPay® to enhance customer payment experiences.

Shelter Insurance Companies, founded in 1946, has decided to implement One Inc’s innovative payment solutions as part of its strategic move to streamline payment operations and improve customer service. This initiative aims to consolidate Shelter's inbound and outbound payment procedures on a single robust platform. By leveraging One Inc's advanced capabilities, Shelter's customers now have the flexibility to use various digital payment methods, including Apple Pay, Google Pay, PayPal, and Venmo, alongside traditional options. This enhancement is particularly beneficial for complex transactions that require engagement with multiple parties, such as lienholders and mortgagees.

According to Ian Drysdale, CEO of One Inc, “Shelter’s adoption of our payment solutions is a notable step toward offering a streamlined payment experience.” This collaboration allows Shelter to modernize services and capture digital payment benefits, strengthening its market position. Through One Inc’s comprehensive platform, Shelter can integrate payments seamlessly with its core systems, removing data silos and unifying treasury operations. The initiative also opens Shelter to One Inc's network of over 1.3 million vendors, enabling value creation and promoting digital payment adoption. Mark Stinson, Vice President of Financial Operations at Shelter, noted that One Inc’s enterprise-level solution aligns perfectly with Shelter’s modernization goals, enhancing both premium collections and claims payments.

Advantages of the One Inc and Shelter Partnership

  • Digital Payment Integration: Supports various payment methods including Apple Pay, Google Pay, PayPal, and Venmo.
  • Seamless System Integration: Connectivity with existing policy, billing, and claims systems.
  • Vendor Network Access: Collaboration with over 1.3 million vendors for improved transaction efficiency.
  • Customer Focused Convenience: Enhanced payment experience for home and auto insurance clients.

This strategic collaboration underpins Shelter’s commitment to operational excellence and customer service advancement. By integrating One Inc’s payment solutions, Shelter not only seeks to elevate its service offerings but also aims to enhance its competitive edge in the insurance industry. For insurance professionals, this development illustrates the growing importance of payment technologies in fostering both customer satisfaction and operational efficiency.