Cigna Healthcare Leads in Digital Experience Satisfaction for 2026

Cigna Healthcare has emerged as the leader in digital experience satisfaction among commercial health plan customers, according to the JD Power 2026 U.S. Healthcare Digital Experience Study. For the second consecutive year, Cigna Healthcare has secured the top position, underscoring the company’s commitment to enhancing digital offerings to simplify health care management for consumers.

Katya Andresen, chief digital and analytics officer at The Cigna Group, noted that the myCigna platform aims to make health care more coordinated and transparent through personalized experiences. The platform integrates AI-driven support, offering seamless access to crucial health information, like coverage details, virtual care, prescription management, and cost estimation tools, through a secure member portal and mobile app.

Utilized by nearly 80% of Cigna Healthcare customers, the digital platform's widespread acceptance highlights its effectiveness in simplifying health care navigation. Eva Borden, chief product officer at Cigna Healthcare, emphasized their focus on facilitating a better understanding of health care costs and enabling access to quality care efficiently.

The JD Power study evaluated 16 major commercial health plans nationwide, assessing digital satisfaction based on factors such as visual appeal, navigation, speed, and information content. Cigna Healthcare's performance in these areas sets a benchmark for excellence.

Cigna Healthcare offers a comprehensive range of health benefits, including medical, dental, behavioral health, pharmacy, and vision services, exclusively through The Cigna Group's operating subsidiaries. This suite of services guides customers through the health care system efficiently, ensuring informed decision-making for their health and well-being.