Infinitus Voice AI Enhances Healthcare Automation for Payers and Providers

Infinitus has developed advanced voice AI agents designed to automate critical and time-consuming healthcare conversations, enhancing both patient and provider interactions. Their AI-native architecture integrates multimodal AI, real-time knowledge graphs, and human-in-the-loop oversight, ensuring high accuracy, safety, and regulatory compliance across healthcare applications. The platform's proprietary technologies prevent hallucinations, dynamically verify information, and maintain privacy and security through HIPAA and SOC 2 compliance.

Patient-facing voice agents from Infinitus deliver continuous support to improve medication adherence, manage side effects, and boost health literacy, particularly benefiting patients with chronic or specialty conditions. On the provider side, these AI agents streamline workflows by automating prior authorizations, coordinating care, and reducing administrative burdens such as documentation and follow-ups, thereby enabling clinicians to focus more on patient care.

A notable application is with Zing Health, a Medicare Advantage plan serving underserved populations. By automating health risk assessments during patient onboarding, Zing Health can identify patient needs earlier and provide targeted interventions promptly. The system's capabilities also extend to payor functions such as Medicare Part B and Medicare Beneficiary Identifier (MBI) lookups, which reduce eligibility verification delays and accelerate patient access to therapy.

Infinitus’ technology has gained significant industry recognition, being included in Fast Company's World's Most Innovative Companies of 2025 list. Trusted by nearly half of Fortune 50 healthcare organizations, Infinitus continues to set standards in secure, compliant, and scalable voice AI solutions for healthcare delivery, impacting payer and provider efficiency and patient engagement positively.

This advancement in voice AI reflects broader trends in healthcare technology aimed at integrating AI-driven solutions to optimize care coordination, compliance adherence, and workflow automation.