Finys Appoints New CCSO to Drive Insurance Industry Innovation

Finys, a leading provider of software solutions for the property and casualty insurance sector, has appointed Emeka Iheme as the Chief Customer Success Officer (CCSO). With over two decades of experience in professional services, customer success, and client operations, Iheme has proven expertise in regulatory compliance requirements and risk management across the insurance and healthcare industries. His proficiency lies in streamlining delivery models and enhancing business value through high-performance teams.

Following a pivotal investment by Serent Capital in November 2024, Finys has strategically enhanced its platform capabilities to assist insurance carriers in upgrading their core systems. As the new CCSO, Iheme will drive the customer success strategy with the aim of increasing adoption throughout the client lifecycle and strengthening partnerships with providers. His role will focus on ensuring regulatory compliance and delivering tangible business results for clients.

Based in Troy, Michigan, Finys remains committed to evolving its offerings to meet the ever-changing demands of the insurance industry. This strategic expansion highlights Finys' dedication to innovation and helping insurance carriers navigate underwriting and claims processes efficiently.