Stabilizing Auto Insurance: Strategies for Effective Risk Management

Travis Hodges serves as the Managing Director of Omnichannel Sales and Services at VIU by HUB, a brokerage platform that excels in personal insurance through multiple distribution channels. His expertise encompasses overseeing contact centers, claims processing, service operations, sales strategies, and compliance with regulatory requirements. Previously, Hodges expanded a $750 million portfolio at Nationwide, enhancing both personal and commercial insurance operations while managing profit and loss responsibilities.

Stabilizing Auto Insurance Loss Ratios

Fluctuations in auto insurance loss ratios are beginning to stabilize after years of underwriting challenges and rate increases. This stabilization is pivotal for risk management and aligns with broader trends in the insurance industry toward improved regulatory compliance. Additionally, there has been a marked shift in the financial services industry from traditional in-person interactions to digital platforms over the last three years, significantly changing operational dynamics for both payers and providers.