Richard W. Lavey Appointed COO of Hanover Insurance Group

The Hanover Insurance Group has appointed Richard W. Lavey as its first Chief Operating Officer (COO), a newly established role intended to enhance collaboration between the company's business and technology teams. Lavey will focus on improving business strategies and propositions for agents and customers while continuing to oversee personal lines and core commercial sectors, which cater to small and middle-market segments. Having over 35 years of experience in insurance and technology, Lavey has been with The Hanover since 2004, previously holding leadership roles at The Hartford and other firms.

In his new position, Lavey will manage sales and distribution, corporate underwriting, marketing, and risk solutions, striving to adapt to the rapidly changing business environment. The Hanover's president and CEO, John C. Roche, expressed confidence in Lavey's leadership capabilities, noting his successful navigation of transformative periods within the organization. The Hanover reported significant financial improvement for the year 2024, with net income soaring to $426 million from $35.3 million in 2023, indicating a robust growth trajectory following Lavey's appointment as COO.