Access Health CT Extends Health Insurance Enrollment Deadline Amid Technical Issues

The enrollment period for health insurance through Access Health CT has been extended due to AI-driven prior authorization delays and technical issues. Previously set to close on Monday, the deadline is now Saturday, due to a system outage affecting both the website and call center. This extension aids those unable to enroll due to these technological hurdles, impacting regulatory compliance requirements and enrollment metrics.

The Access Health CT system crash on Monday disrupted over 2,000 prospective enrollees from completing their coverage applications via digital channels. In response to these regulatory compliance challenges, the state has organized callbacks for affected users before the Saturday deadline, ensuring they can secure health insurance from January 1. This initiative underscores Access Health CT's commitment to regulatory standards and consumer care amid prior authorization delays.

Residents must finalize applications by midnight Saturday and call 1-855-805-4325 for further assistance if needed. Access Health CT is proactively managing its risk by contacting individuals who registered calls through recorded numbers. The Navigator program also supports those seeking in-person enrollment assistance, illustrating a comprehensive approach to consumer engagement and regulatory compliance.

The recent surge in enrollment also links to potential uncertainties about funding for Affordable Care Act-related tax credits, a significant factor driving increased activity near deadlines. This uncertainty impacts underwriting and payer strategies, with final decisions expected Saturday morning. The insurance industry awaits legislative actions that could influence future enrollment and claims processing frameworks.