Texas Couple's Car Wash Damage Dispute Highlights Liability Complexities

A couple in Texas protested outside a Katy-area ClearWater Express Wash after alleging the automatic car wash damaged their vehicle and the business refused to address the issue. The incident was captured in a TikTok video that sparked widespread discussion about car wash liability and customer rights. Car wash establishments commonly display liability disclaimers releasing them from responsibility for vehicle damage, with such waivers generally enforceable in most U.S. states. However, liability waivers often contain language that companies are only responsible for damage they directly cause, leading to disputes over damages claimed to be pre-existing versus those caused during the wash. Automatic car washes use rotating brushes and high-pressure jets that have the potential to damage vehicle parts such as antennas, mirrors, and trim, especially if equipment is not properly maintained or if vehicle parts are loose or compromised. Online commenters shared similar experiences of vehicle damage at ClearWater Express Wash and other chains, with some alleging inadequate incident reporting and corporate responsiveness. Legal experts note that liability waivers do not necessarily exempt car washes from negligence, such as failing to maintain safe equipment, and customers may pursue legal recourse, including reviewing surveillance footage often used by car washes to monitor vehicle conditions. Industry professionals recommend touchless automatic washes or hand washing as safer options to reduce risk of damage. The couple’s public protest highlights increasing consumer frustration with corporate responses to damage claims and has prompted a broader dialogue about accountability, safety standards, and consumer protections within the automotive service industry. Automotive care experts endorse choosing washing methods carefully to preserve vehicle condition, emphasizing that brush-based systems carry inherent risks not fully mitigated by liability signage. This incident illustrates key considerations for insurers and service providers regarding risk management, claims disputes, and customer relations in vehicle maintenance services.