Specialized Risk Control Enhances Commercial Insurance Solutions

NFP, an Aon company specializing in property and casualty brokerage and benefits consulting, has appointed Tom Gillingham as president of Commercial Risk, enhancing leadership across its commercial P&C, programs, and wholesale businesses. Gillingham, based in Seattle, brings a strong track record from his previous roles, including leadership of NFP’s Specialty MGA and MGU programs. Concurrently, John Mahoney was named head of Programs, Totalis Program Underwriters, further strengthening the company's specialty division. In today’s complex risk environment, insurance carriers are shifting towards specialized risk control strategies that align with the unique needs of distinct industries. Craig Collins, Head of Portfolio Quality Assessments and Risk Control at Intact Insurance Specialty Solutions, highlights the company’s focus on building trusted partnerships and delivering consultative services informed by deep sector expertise. Specialized risk control addresses the intricate exposures faced by companies in sectors such as telecommunications, medical technology, and information technology, replacing generic insurance solutions with targeted strategies that enhance operational resilience while reducing claims. The integration of risk control teams fosters knowledge sharing across industries and regions, enabling the application of effective risk mitigation tactics like wildfire defenses or cyber risk frameworks. This approach not only supports client retention but enhances the overall insurance relationship by focusing on proactive operational improvements rather than inspection-based compliance. A case example demonstrates how Intact’s risk control team assisted a telecommunications client facing escalating fleet losses, delivering a strategic intervention that stabilized operations and maintained insurability. Such success stories exemplify the value of industry-experienced consultants who offer credible, practical risk management advice tailored to specific business realities. The broad expertise of specialized risk control teams allows them to address multiple risks including cyber security, ergonomic safety, and fire protection, adapting to client needs regardless of geographic location. As risk landscapes evolve, demand for specialized risk control is expected to grow, positioning carriers that invest in these consultative services to assist clients in managing risks more effectively and sustaining insurability. These integrated, specialized approaches contribute to reducing claim frequency, improving operational efficiency, and strengthening client partnerships within the commercial risk market. Intact Insurance Specialty Solutions emphasizes that risk control should be regarded as a strategic business tool rather than a mere compliance requirement, enhancing the insurer-broker-client relationship through continuous engagement and expertise.