Nationwide Launches AI-Powered Virtual Home Inspection to Mitigate Risk

Nationwide has launched a new, technology-driven home inspection tool in partnership with Chrp, an AI-powered home risk assessment platform. This tool allows Nationwide homeowners selected for renewal inspections to complete a guided photo survey of their homes via smartphone. The photos are analyzed by Chrp’s platform against over 400 potential failure points to identify risks such as corroded plumbing, faulty electrical panels, and fire hazards, enabling early detection of issues before they escalate. The personalized reports generated provide homeowners with actionable recommendations to address identified risks proactively, often preventing major damage or costly claims. When hazards are detected, Nationwide experts review the findings to determine appropriate next steps, enhancing the insurer’s approach to loss prevention. This innovation aims to modernize the home inspection process, moving beyond traditional exterior checks to leverage AI-driven insights that target the most frequent sources of insurance claims, especially water damage. Water damage represents a significant portion of homeowners insurance losses, with industry analysis indicating that 30% of homes have active plumbing issues likely to cause claims within four years. By identifying these issues early, the platform facilitates cost-effective maintenance and minimizes disruption for policyholders. Nationwide sees this program as a way to improve customer engagement and empower homeowners to protect valuable assets while providing agents with data to better assist clients. The virtual inspection service is available nationwide for existing customers undergoing policy renewal inspections. This AI-augmented solution supports Nationwide’s broader commitment to integrating advanced technology into underwriting and risk management. Chrp’s platform combines construction and insurance expertise with sophisticated AI models to detect both internal and external home risks, redefining how insurers approach proactive loss mitigation. Nationwide, a Fortune 100 company with an A+ rating from Standard & Poor’s, offers this service at no additional cost to homeowners. The initiative aligns with industry trends favoring digital transformation and enhanced risk detection capabilities within the homeowners insurance sector. By focusing on preventative measures through AI-driven inspections, Nationwide aims to reduce claims severity and improve overall policyholder satisfaction.