Zelis Expands P&C Market Reach via Duck Creek Partnership to Modernize Claims Payments

Zelis, a prominent healthcare technology solutions provider, is expanding its presence into the property and casualty (P&C) insurance market through a strategic partnership with Duck Creek Technologies, a leading P&C and general insurance solutions provider.

This collaboration introduces Zelis' Advanced Payment Platform (ZAPP) to the P&C sector, aiming to accelerate claims payment processes and improve efficiency for insurers, providers, and policyholders.

The partnership addresses the challenges P&C insurers face in modernizing legacy payment workflows, which are often burdened by paper-based processes, multi-party coordination, and regulatory complexities. By integrating ZAPP with Duck Creek's Payment Marketplace and Orchestrator platforms, Zelis offers a scalable, digital-first payment orchestration solution tailored to the needs of the P&C market.

Duck Creek's Orchestrator reduces payment integration timelines significantly, from an industry norm of 9-18 months down to 1-2 weeks, providing insurers with enhanced control over payment processes and access to a broader array of payment options. This integration supports both inbound and outbound payments across various IT infrastructures, thus facilitating seamless digital transformation for P&C carriers.

This expansion underscores Zelis’ strategic commitment to bridging payment complexities across insurance sectors and advancing digital claims management. The partnership exemplifies how fintech collaboration can drive innovation in P&C claims payments, helping insurers optimize operational workflows and regulatory compliance in an evolving market environment.